Privacy policy

PRIVACY POLICY – VIZONA

INTRODUCTION Vizona (hereafter referred to as “Vizona”, “we”, “our” or “the Company”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit or make a purchase from thevizona.com

By accessing or using our website, you agree to the terms of this Privacy Policy. We encourage you to review this policy periodically, as it may be updated from time to time.

Note: This Privacy Policy applies only to Vizona’s website and services. If you click on third-party links, please review their privacy policies separately.

2. COLLECTION AND USE OF INFORMATION

2.1 Information We Collect When you visit or interact with Vizona, we may collect the following personal information:

• Name

• Email address

• Phone number

• Billing and shipping address

• City, State, Country, PIN code

• Order details and transaction history

• IP address, browser type, device information

2.1.1 Registration & Purchases

• To create an account, email address is mandatory.

• To place an order, you may be required to provide additional details such as phone number and address.

• Once registered, we can recognize you on future visits when you log in.

• We may automatically collect certain technical information through cookies and server logs to improve user experience.

2.2 How We Use Your Information We use your information for the following purposes:

Order Processing & Customer Support

• To process orders, deliveries, returns, and payments

• To respond to your queries and requests

Communication & Marketing

• To send order updates, offers, newsletters, and promotions

• Communication may occur via email, SMS, WhatsApp, or phone calls (subject to your consent)

Website Improvement

• To personalize content and product recommendations

• To improve website performance, navigation, and security

Third-Party Services

• To share necessary information with logistics partners, payment gateways, IT service providers, and marketing tools strictly for business operations

• All third parties are contractually obligated to keep your information confidential and secure.

3. FAIRNESS AND PURPOSE LIMITATION Vizona collects only relevant and necessary personal information and processes it lawfully, fairly, and transparently for clearly defined purposes. Any change in purpose will be communicated appropriately.

4. DISCLOSURE OF INFORMATION Vizona does not sell, rent, or trade your personal information to third parties for marketing purposes.

4.1 Legal & Business Disclosures We may disclose your information if required:

• To comply with applicable laws or legal processes

• To respond to government or regulatory authorities

• To protect Vizona’s rights, safety, or property

• In case of fraud prevention or investigation

4.2 Business Transfers In the event of a merger, acquisition, restructuring, or sale of assets, customer information may be transferred as part of business assets. Users will be notified accordingly.

5. CROSS-BORDER DATA TRANSFERS Your information may be stored or processed outside India through cloud or service providers. We ensure that such transfers comply with applicable data protection laws and adequate safeguards are in place.

6. CONSENT & CONTROL

6.1 Consent By using our website, registering, or placing an order, you consent to:

• Collection and use of your personal information

• Use of cookies

• Receiving transactional and promotional communications (you may opt out anytime)

6.2 Your Rights You may request to:

• Access, correct, or update your personal information

• Withdraw consent for marketing communications

• Delete or restrict use of your data (subject to legal requirements)

Requests can be made using the contact details in Section 10. We aim to respond within 30 days.

7. DATA STORAGE & SECURITY Your information is stored securely on Vizona’s systems or trusted service providers. We use industry-standard security measures to protect your data. However, users are responsible for maintaining the confidentiality of their login credentials. Unauthorized access to secure areas is strictly prohibited.

8. COOKIES POLICY Vizona uses cookies to:

• Remember your preferences

• Improve website functionality

• Analyze traffic and user behavior You may disable cookies in your browser settings. However, some features of the website may not function optimally without cookies.

9. DATA RETENTION & DISPOSAL We retain your personal information only as long as necessary to:

• Fulfill orders

• Provide customer support

• Comply with legal and accounting obligations You may request deletion of your data by contacting us. Certain data may be retained as required by law.

10. CONTACT INFORMATION For any questions, updates, or concerns regarding this Privacy Policy, please contact us at: 📧 Email: vizonaapparelz@gmail.com 📞 Phone: +91 9092092076

11. CHANGES TO THIS PRIVACY POLICY Vizona may update this Privacy Policy from time to time without prior notice. Continued use of our website constitutes acceptance of the updated policy. We recommend reviewing this page periodically.