EXCHANGE & RETURN POLICY

1. SIZE EXCHANGE

You may request a size exchange within 7 days of delivery.

• Products must be unused, unwashed, and returned in original packaging with tags intact.
• Customers must upload clear photos of the product and tags while submitting the request.
• All exchange requests are verified before processing.

Pickup & Shipping (Size Exchange)

• Reverse Pickup: Available in most locations.
• Self-Shipping: If reverse pickup is unavailable, self-shipping is allowed. Courier charges reimbursed up to ₹200 with valid proof.

Other Details (Size Exchange)

• Exchanges are subject to size availability.
• A ₹99 exchange handling fee per order applies and is collected at checkout.
• The handling fee applies once per order. Partial exchanges are allowed for multi-item orders.
• If the requested size is unavailable:
  • Prepaid Orders: Store credit equal to the product value only.
  • COD Orders: Store credit equal to the product value only.
  • (Shipping & COD charges are non-refundable)

2. PRODUCT EXCHANGE (DIFFERENT PRODUCT)

You may request a product exchange within 7 days of delivery.

• Products must be unused, unwashed, and in original packaging with tags intact.
• Clear photos of the product and tags must be uploaded.
• All product exchange requests are verified before approval.

Product Exchange Conditions

• Exchanges are subject to product availability.
• A ₹99 exchange handling fee per order applies.
• Higher Value: If the new product is of higher value, the price difference must be paid at checkout.
• Lower Value: If the new product is of lower value, the balance amount will be issued as store credit.

Pickup & Shipping (Product Exchange)

• Reverse Pickup: Available in most locations.
• Self-Shipping: If reverse pickup is unavailable, self-shipping is allowed. Courier charges reimbursed up to ₹200 with valid proof.

3. RETURN FOR REFUND

You may request a return for refund within 30 days of delivery.

• Products must be unused, unwashed, and returned in original packaging with tags intact.
• Customers must upload clear photos of the product and tags while submitting the request.
• All return requests are verified before processing.
• A ₹150 return shipping fee will be deducted from your refund.
• A 10% restocking fee (of the product price) will also be deducted from your refund.
• Non-Returnable Items: Products priced below ₹1,000 are not eligible for return and are considered final sale.
• Refunds are processed to the original payment method within 5–7 business days of the returned item passing quality check.

4. DAMAGED / WRONG PRODUCTS

• Report within 48 hours of delivery.
• Share clear photos of the product and packaging.
• After verification, we will provide a replacement or store credit, as per your preference.