Refund policy

EXCHANGE & RETURN POLICY

1. SIZE EXCHANGE You may request a size exchange within 7 days of delivery.

• Products must be unused, unwashed, and returned in original packaging with tags intact.

• Customers must upload clear photos of the product and tags while submitting the request.

• All exchange requests are verified before processing.

Pickup & Shipping (Size Exchange)

• Reverse Pickup: Available in most locations.

• Self-Shipping: If reverse pickup is unavailable, self-shipping is allowed. Courier charges reimbursed up to ₹200 with valid proof.

Other Details (Size Exchange)

• Exchanges are subject to size availability.

• A ₹99 exchange handling fee per order applies and is collected at checkout.

• The handling fee applies once per order. Partial exchanges are allowed for multi-item orders.

• If the requested size is unavailable:

  • Prepaid Orders: Store credit equal to the product value only.

  • COD Orders: Store credit equal to the product value only.

  • (Shipping & COD charges are non-refundable)

2. PRODUCT EXCHANGE (DIFFERENT PRODUCT) You may request a product exchange within 7 days of delivery.

• Products must be unused, unwashed, and in original packaging with tags intact.

• Clear photos of the product and tags must be uploaded.

• All product exchange requests are verified before approval.

Product Exchange Conditions

• Exchanges are subject to product availability.

• A ₹99 exchange handling fee per order applies.

• Higher Value: If the new product is of higher value, the price difference must be paid at checkout.

• Lower Value: If the new product is of lower value, the balance amount will be issued as store credit.

Pickup & Shipping (Product Exchange)

• Reverse Pickup: Available in most locations.

• Self-Shipping: If reverse pickup is unavailable, self-shipping is allowed. Courier charges reimbursed up to ₹200 with valid proof.

3. DAMAGED / WRONG PRODUCTS

• Report within 48 hours of delivery.

• Share clear photos of the product and packaging.

• After verification, we will provide a replacement or store credit, as per your preference.